The UK's Distance Selling Regulations allow you to cancel a contract at any time up to 7 working days after the day of delivery. If the goods we deliver are not those ordered or they are faulty please advise us within 3 days of receipt so we can assist in returning them to us at the address below, with any original packaging.
If goods are to be returned for any other reason please call us for a Returns Authorisation Number before you send them back to us to enable us to deal with the matter efficiently.
Returned products must be returned to us unused (except where you are returning them because of a fault) and with any original packaging. You are responsible for ensuring that the product is not damaged on its return journey and so we recommend using a recorded delivery service. You will be responsible for the shipping costs and the costs of any giftwrapping if selected.
We will normally refund you within 10 working days. This does not apply to any perishable goods, unsealed software ear-rings for pierced ears or item personalised or made to your specification where returns cannot be made unless the item is faulty. This does not affect your statutory rights as a consumer.
Our returns address is
Returns Form Dowload Once you have contacted us, you will need the Returns Form which should accompany the item you are returning, so that we can help identify it upon reaching us.
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