Is ordering online safe?
When you complete your purchase, your personal information, including credit card details, is protected by industry standard SSL (Secure Socket Layer) technology. This encrypts all data transfers between your browser and our server. If you are concerned we will accept telephone orders and faxed orders.
What form of payment do you accept?
We accept Visa, Mastercard, Visa Debit. Maestro/Switch and American Express.
How do I remove a product from my basket?
The "Quick basket" feature near the top left of your screen shows what you are buying at a glance. You can amend quantities or remove an item from your basket by clicking on "My Basket" selecting "Remove" and "Update Quantities".
How will I know my order has been received?
We will E-Mail you when your order has been received. We will also E-Mail you when the order has been shipped.
What are the delivery options?
Click here to go to our Delivery and Postage Costs Information
Do your prices include VAT?
Yes, all our prices are VAT inclusive.
Do you price match?
Not as a rule.
When do you take payment?
Your card will only be charged when your items are ready to ship. Please note that a "pre-authorisation" has been performed to validate your card details. This is a standard banking procedure that involves charging, then immediately refunding 1 pound to your card. This process ensures that your card details, address and security code are valid, but does not actually take the money from your account. We will only take the money when your order is ready to be shipped.
In the majority of cases, this transaction will not appear on your statement, however in some instances the bank will reserve the pre-auth amount for up to 6 days, meaning that it can appear as though a further payment has been taken. In all cases, the reserved amount will return to your account within 6 days when the pre-auth expires.
Is everything you sell brand new?
Yes!
Can I see what I am buying?
You are welcome to view products or to collect your order from our warehouses near Salisbury during our office hours of 9am - 5pm, Monday to Friday. Please ring us before hand so we can advise you whether the product is in stock or to ensure your order is ready.
Can I add to my order?
If you are quick! Orders are generally processed and despatched before 3pm on the day or the following business day on which they are received. Please call our Customer Services for assistance.
Can I order something which is 'out of stock'?
Unfortunately we cannot ensure that all our products are available all the time, but with deliveries of new stock arriving every day most orders can be fulfilled with the minimum of delay. The date when your order will be despatched will be shown when you add items to your basket. If you have any queries and need to speak to someone, please call Customer Services on 01725 514779.
What happens with manufactuer's guarantees?
We sell products from a wide range of manufacturers.Whilst we will always do our best to help you if you experiece a problem with any product, there will be occasions when you need to rely on the manufactuer's guarantee. Details will be found on the relevant product page and will be included with any product ordered where a manufactuer's guarantee applies.
Do you stock spare parts?
We don't manufacture or 'own label' any products. We are sometimes asked how to get hold of spare baldes for food processors or replacement glass jars for blenders and to help with this we are happy to supply the contact numbers for the manufactuers' helplines:
Kitchenaid: 0845 6011287
Magimix: 01483 427411
How do you meet your recycling obligations?
Wheesh Limited is fulfilling its obligations under the UK Waste Electrical and Electronic Equipment Regulations 2006 as a member of the WEEE Distributor Take Back Scheme Registration ID: 2669.
Under the Regulations distributers of electrical and electronic equipment (retailers) are required to provide information to their customers on:
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*requirements of the UK to minimise the disposal of WEEE to landfill and to achieve high levels of collection of WEEE for environmentally sound treatment
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*the collection and take back systems avalible to them
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*their role in contributing to the reuse, recycling and other forms of recovery of WEEE under the regulations
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*the potential effects on the environment and human health as a result of the presence of hazardous substances in EEE
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*the meaning of the crossed out wheeled bin symbol
More information can be found at http://www.recycle-more.co.uk
Do your products come in a presentation box?
Gift items such as cufflinks and jewellery are presented in boxes or presentation pouches. The style and design will vary from product to product and it may not be possible to show all the 'packaging' in the website pages. If you have any queries, please call our Customer Services for assistance.
How do I return a product?
Our returns policy is here
What do you do with my Personal Information?
Our Privacy Policy forms part of our Terms and Conditions.
What if I have a complaint?
We want you to be delighted with the products bought and the service you receive. However, we recognise that sometimes things can go wrong. Complaints can be a useful source of information about how others see us, and how we are serving our customers. Whether the complaint is justified or not, the person making the complaint feels aggrieved with the service we provide. Therefore we have an established procedure for monitoring and dealing with complaints to restore the customer's confidence in the Wheesh.com for the future.
If you feel you have a complaint please contact Customer Services which is ordinarily available between 9.00am and 5.30pm Monday to Friday. Service is often available outside these hours.
* Telephone . . . . .01725 514779
* Fax . . . . . . . . .01725 513848
* E Mail . . . . . . .
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